Purchases of services and products on our website are non-refundable. After checking the box, you are deemed to have accepted this payment return condition that you have read and been informed about. When the payment process is completed, you can follow your process via the e-mail that will be sent to you regarding the service and / or product you purchased or from our call center. We wish you a healthy day.
To secure your booking, we offer a convenient online payment system. Simply use your credit card or debit card to make a payment through our secure payment gateway. Rest assured that your payment details are handled with utmost confidentiality and security.
After a successful payment, you will receive an immediate confirmation of your booking via email. This confirmation will include important details such as the package name, date of booking, and payment receipt.
Following your booking confirmation, our dedicated consultants will reach out to you personally to assist with scheduling your appointment. They will work with you to find a suitable date and time for your treatment or consultation, taking into consideration your preferences and availability.
Prior to your scheduled appointment, our consultants will guide you through any necessary pre-visit preparations. This may include providing information on pre-treatment instructions, required medical documents, or any specific preparations related to your chosen package.
On the day of your appointment, simply arrive at the designated hospital or clinic and check-in at the reception. Our staff will be ready to assist you and ensure a smooth and seamless experience.
Our user-friendly booking process ensures that you can easily select your preferred package, make secure online payments, and receive prompt confirmation of your booking. Our dedicated team is available to provide personalized assistance and guide you through every step of the process, ensuring your journey towards improved health and well-being is as convenient and comfortable as possible.
Before booking our consultation package, please ensure that you have the necessary visa or travel documentation required for entry into Turkey. It is important to check the visa requirements specific to your country of residence and duration of stay. If you require any assistance or support regarding visa information, our consultants are available to provide guidance.
Our consultation package does not typically include insurance coverage. However, we recommend that you review your existing health insurance policy to determine if it covers consultations or treatments abroad. If you have any questions regarding insurance coverage, feel free to reach out to our team for further information.
We understand that circumstances may change, and you may need to cancel or reschedule your consultation. Our cancellation policy allows for cancellations or changes to be made up to 24 hours prior to your scheduled appointment without any penalties. However, please note that a cancellation fee may apply for cancellations made within 24 hours of the appointment.
For our consultation package, refunds are not typically provided after 90 days from the first booking date. We recommend that you carefully consider your schedule and availability before making a booking. However, if you have extenuating circumstances or require further information regarding refunds, please reach out to our customer support team. They will review your case and provide you with any applicable options or solutions.
It is important to review and understand the specific visa requirements, insurance coverage, cancellation policies, and refund procedures associated with our consultation package. Should you have any questions or require additional clarification, our team is readily available to assist you throughout the booking process.