Privacy Policy

MedProper ("we", "us", or "our") is a medical tourism agency headquartered in Istanbul, Turkey. We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (medproper.com) and our services. This policy complies with the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK).

We collect information that you voluntarily provide to us through our consultation forms, contact forms, career applications, and live chat. This may include: - Full name, email address, phone number, and country of residence - Medical information you provide (treatment interest, age, height, weight, medical history, medications, allergies, and previous surgeries) - Photos you upload for medical evaluation - Career application details (CV, experience, cover letter) - Cookie preferences and website usage data - Messages exchanged through WhatsApp, email, or our AI assistant (Lena)

We use your personal data for the following purposes: - To arrange and coordinate medical consultations and treatments - To communicate with you about your inquiry, booking, or treatment plan - To match you with the appropriate specialist surgeon - To process career applications - To improve our website and services through analytics - To comply with legal obligations We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Your data is stored securely using Supabase, a cloud database platform with data centers in the European Union. We employ industry-standard security measures including: - Encryption in transit (TLS/SSL) and at rest - Row-level security policies on all database tables - Access controls limiting data access to authorized personnel only - Regular security reviews and updates Medical photos and documents are stored in encrypted cloud storage with strict access controls.

Our website uses cookies to ensure proper functionality, analyze traffic, and personalize your experience. For full details on which cookies we use and how to manage them, please see our Cookie Policy. You can manage your cookie preferences at any time through the cookie consent banner on our website.

We may share limited data with trusted third-party services that help us operate our business: - Supabase (database hosting, EU-based) - Vercel/Render (website hosting) - Resend (transactional emails) - Google Analytics (website analytics, anonymized) - WhatsApp/Meta (messaging, subject to their own privacy policies) All third-party processors are bound by data processing agreements and are required to protect your data in accordance with GDPR.

Under GDPR and KVKK, you have the following rights regarding your personal data: - Right of access: Request a copy of the personal data we hold about you - Right to rectification: Request correction of inaccurate or incomplete data - Right to erasure: Request deletion of your personal data ("right to be forgotten") - Right to restrict processing: Request that we limit how we use your data - Right to data portability: Receive your data in a structured, machine-readable format - Right to object: Object to processing of your data for specific purposes - Right to withdraw consent: Withdraw your consent at any time To exercise any of these rights, contact us at info@medproper.com. We will respond within 30 days.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected: - Consultation and treatment data: Up to 10 years (as required by Turkish healthcare regulations) - Contact form inquiries: 2 years - Career applications: 1 year - Cookie data: As specified in our Cookie Policy After the retention period, your data is securely deleted or anonymized.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us: MedProper Istanbul, Turkey Email: info@medproper.com Phone: +1 (970) 695-9087